条款与条件
Terms & Conditions

经营主体与适用范围 / Operator & Scope

Growzlift 由 Herbhaven Sdn. Bhd.（注册号：1609225-A）经营， 营业地址为 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia。 本条款适用于 Growzlift 官方网站、结账页、表格、付款链接、 WhatsApp及相关产品、内容与服务。

Growzlift is operated by Herbhaven Sdn. Bhd. (Registration No. 1609225-A), with its business address at 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia. These Terms apply to Growzlift's official website, checkout pages, forms, payment links, WhatsApp channel and related products, content and services.

购买资格与家长责任 / Eligibility & Parental Responsibility

您必须年满18岁并具备订立合约的法律能力， 才可购买产品或代表儿童提交资料。 如您为儿童购买产品或提交儿童资料， 您确认自己是该儿童的家长、法定监护人或已获得适当授权。

You must be at least 18 years old and legally capable of entering into a contract to purchase products or submit data for a child. If you purchase for a child or submit a child's data, you confirm that you are the child's parent or legal guardian, or have proper authority.

家长或监护人负责阅读产品标签、按照指示使用产品、 提供准确资料、监督儿童使用， 并在适当情况下咨询合格的医疗或营养专业人士。

The parent or guardian is responsible for reading the product label, following directions, providing accurate information, supervising use by the child and consulting a qualified medical or nutrition professional where appropriate.

网站与产品资料 / Website & Product Information

我们尽力确保产品说明、图片、价格、库存及其他网页内容准确， 但实际包装、颜色或展示可能略有不同。 明显的排版、价格或技术错误不对我们构成约束； 发现错误时，我们可更正资料并在履行订单前联系您。

We aim to keep product descriptions, images, prices, stock and other website content accurate, but actual packaging, colour or presentation may vary slightly. Obvious typographical, pricing or technical errors are not binding; we may correct an error and contact you before fulfilling an affected order.

网页、广告、客户故事及成长记录只提供一般资讯， 不应被理解为每位儿童都会取得相同结果。

Website content, advertising, customer stories and growth records provide general information and must not be interpreted as a promise that every child will achieve the same result.

健康与营养免责声明 / Health & Nutrition Disclaimer

使用前请阅读标签及成分。 若儿童患有疾病、正在服药、对任何成分过敏、出现不适， 或您不确定产品是否适合，应先咨询医疗专业人士。 出现不良反应时应停止使用并寻求适当协助。

Read the label and ingredients before use. If the child has a medical condition, takes medication, has an allergy, experiences discomfort, or you are unsure whether the product is suitable, consult a healthcare professional first. Discontinue use and seek appropriate assistance if an adverse reaction occurs.

个别结果与评估制2cm成长保证（90天／180天） / Individual Results & Assessment-Based 2cm Growth Guarantee (90 / 180 Days)

参与者的成长会受到年龄、遗传、青春期阶段、营养、睡眠、 健康状况、生活方式、服用一致性及其他个人因素影响。 除明确列明并经预先书面确认适用的90天或180天成长保证外， 我们不保证任何特定身高、成长速度、健康或其他结果。

A participant's growth may be affected by age, genetics, puberty stage, nutrition, sleep, health, lifestyle, consistency of use and other individual factors. Except for the expressly stated 90-Day or 180-Day Growth Guarantee confirmed as applicable in writing before the programme begins, we do not guarantee any specific height, growth rate, health or other outcome.

成长保证周期 / Growth Guarantee Period

以上阶段名称为本商业保证的年龄分组，并非医学发育阶段诊断。 年龄以计划开始时的实际周岁为准： 满3岁至未满15岁适用90天周期； 满15岁至未满19岁适用180天周期。 9岁及11岁分组交界均适用90天保证。 适用周期须在付款前书面确认，不因计划期间生日而自动更改。

Stage labels are age groups for this commercial Guarantee, not medical diagnoses of developmental stage. Age means completed years at programme start: from the third birthday until before the fifteenth birthday, the period is 90 days; from the fifteenth birthday until before the nineteenth birthday, it is 180 days. Both groups at the age-9 and age-11 boundaries have the same 90-day Guarantee. The period must be confirmed in writing before payment and does not automatically change because of a birthday during the programme.

15–18岁组采用较长观察周期，以配合该阶段可能放缓的成长节奏。 180天保证指整个180天累计成长至少2cm，并非每90天成长2cm； Day 90 为中途追踪节点，不是180天保证的最终退款判定日。 只购买90天计划并不自动获得180天保证； 适用计划、周期及退款范围须在付款前确认。

The 15–18 age group uses a longer monitoring period to accommodate potentially slower growth at this stage. The 180-day threshold is at least 2cm in total over 180 days, not 2cm every 90 days. Day 90 is an interim review, not the final outcome date for a 180-day claim. Purchasing a 90-day programme alone does not automatically provide 180-day coverage; the qualifying programme, period and refund scope must be confirmed before payment.

成长保证适用资格 / Growth Guarantee Eligibility

2cm成长保证并非自动适用于所有参与者。 顾客必须在付款及开始计划前完成 Growzlift 体质与成长阶段评估，并获得我们的书面 “2cm成长保证适用确认”。 未取得书面适用确认者不属于本2cm成长保证的适用对象。

The 2cm Growth Guarantee does not automatically apply to every participant. Before payment and commencement of the programme, the customer must complete the Growzlift body and growth-stage assessment and receive written confirmation that the participant is eligible for the 2cm Growth Guarantee. A participant who has not received written eligibility confirmation is not covered by this 2cm Growth Guarantee.

评估将综合考虑参与者的年龄、近期成长记录、 青春期及发育阶段、是否已来月经、健康资料及其他相关因素。 体质检测仅用于提供个性化建议及初步适用性筛选， 不属于医学诊断，也不能确认成长板状态或准确预测剩余成长空间。

The assessment may consider the participant's age, recent growth history, puberty and developmental stage, menstruation status, health information and other relevant factors. The body assessment is intended only for personalised guidance and preliminary suitability screening. It is not a medical diagnosis and does not confirm growth-plate status or precisely predict remaining growth potential.

15–18岁的参与者可在完成评估及获得书面适用确认后， 适用180天2cm成长保证。 未满3岁或已满19岁的参与者不属于上述年龄分组， 除非付款前另有明确书面保证。 已来月经或已经变声不会单独决定保证资格； 我们会结合实际成长趋势及资料完整度进行评估。 如有需要，我们可能建议先咨询注册医生或合格医疗专业人员。

Participants aged 15–18 may qualify for the 180-day 2cm Growth Guarantee after assessment and written eligibility confirmation. Participants under 3 or aged 19 and above fall outside these age groups unless a separate Guarantee is expressly confirmed in writing before payment. Menstruation or voice change alone does not determine eligibility; recent growth trends and information quality will also be considered. Where appropriate, we may recommend consultation with a registered doctor or qualified healthcare professional.

退款条件 / Refund Conditions

对于已经获得书面适用确认的参与者， 如其在已确认的相关90天或180天计划期内 未成长至少2cm，可在符合所有条件的情况下申请全额退款。 申请人必须证明：

• 在付款及计划开始前取得书面的成长保证适用确认；
• 按照 Growzlift 计划，按产品使用说明及适用计划合理参与；
• 完成并提交适用90天或180天计划所要求的成长追踪记录， 并参与相关阶段 Review；及
• 在计划开始及完成时，以相同工具、相同方式、 赤脚并尽量在相同时间进行身高测量。

If a participant who received written eligibility confirmation does not grow by at least 2cm during the confirmed 90-day or 180-day programme period, the customer may apply for a full refund, provided that all applicable conditions are satisfied. The claimant must demonstrate that:

• written eligibility confirmation was obtained before payment and commencement of the programme;
• the participant reasonably followed the product directions and applicable Growzlift plan;
• the required growth-tracking record for the applicable 90-day or 180-day programme was submitted and the scheduled Growth Reviews were completed; and
• height was measured at the beginning and end of the programme using the same equipment and method, without footwear and, where reasonably possible, at approximately the same time of day.

偶尔漏掉单次记录或个别执行日，不会自动取消保证资格。 我们会合理考虑整体计划参与情况， 不会使用不合理或几乎无法满足的条件拒绝申请。 标准测量、中途追踪、最终测量窗口及申请期限， 按付款前已确认的适用保证及付款、退款与配送政策执行。

An occasional missed entry or isolated missed day does not automatically cancel eligibility. Overall participation will be considered reasonably, and unreasonable or practically impossible conditions will not be used to reject a claim. Measurement protocols, interim reviews, final measurement windows and claim deadlines follow the applicable Guarantee confirmed before payment and the Payment, Refund & Delivery Policy.

本更新不会追溯延长旧客户已经获得的90天保证周期， 或取消已经获得的退款保障。 更新前的订单仍按购买时已展示或书面确认的保证条款处理。

This update will not retrospectively extend an existing customer's confirmed 90-day Guarantee period or cancel coverage already granted. Earlier orders remain subject to the Guarantee terms displayed or confirmed in writing at the time of purchase.

Growzlift 不会在顾客完成计划后追溯改变已经书面确认的保证资格， 除非顾客所提供的评估、执行或测量资料不完整、 不准确或具有误导性。

Growzlift will not retrospectively change a participant's written guarantee eligibility after completion of the programme, unless the assessment, compliance or measurement information supplied was incomplete, inaccurate or misleading.

申请期限、审核资料、退款范围及完整申请流程， 以我们的 付款、退款与配送政策 为准。本商业保证不会限制顾客依法享有的消费者权利。

The claim deadline, review documents, refund scope and complete claim process are governed by our Payment, Refund & Delivery Policy . This commercial Guarantee does not limit the customer's statutory consumer rights.

订单、价格与付款 / Orders, Pricing & Payment

提交订单属于购买要约。 订单在付款成功或 COD 经我们确认后才成立。 我们可基于库存不足、付款问题、欺诈风险、资料错误、 配送限制或其他合理原因拒绝或取消订单； 若已收款而我们无法履行，会安排退款。

Submitting an order is an offer to purchase. An order is formed only after successful payment or our confirmation of a COD order. We may reject or cancel an order for insufficient stock, payment issues, fraud risk, data errors, delivery restrictions or another reasonable reason; if payment was collected for an order we cannot fulfil, a refund will be arranged.

付款方式包括信用卡、FPX、银行转账及马来西亚指定地区的 COD。 新加坡订单不支持 COD。 您授权相关付款服务商处理交易， 并同意支付结账或订单确认中显示的金额。

Payment methods include credit card, FPX, bank transfer and COD in selected Malaysian areas. COD is unavailable for Singapore orders. You authorise the relevant payment provider to process the transaction and agree to pay the amount shown at checkout or in the order confirmation.

配送、风险与地址 / Delivery, Risk & Address

马来西亚及新加坡订单预计在订单确认后3至7个工作日送达。 时间仅为预计，可能因快递、公共假期、天气、 海关或超出我们合理控制的情况延误。

Malaysia and Singapore orders are estimated to arrive within 3 to 7 business days after order confirmation. This is an estimate and delays may occur due to couriers, public holidays, weather, customs or circumstances beyond our reasonable control.

您负责提供准确及可投递的地址，并在需要时配合快递公司。 产品在交付至所提供地址并被接收后， 遗失或损坏风险转移给您， 但依法不能排除的权利不受影响。

You are responsible for providing an accurate, deliverable address and cooperating with the courier where required. Risk of loss or damage passes to you when the product is delivered and received at the supplied address, without affecting rights that cannot lawfully be excluded.

退货、退款与损坏产品 / Returns, Refunds & Damaged Products

我们不接受改变主意退款。 错误产品、运输损坏或产品缺陷必须在收货后7天内提出， 并附上订单资料、清晰照片及开箱影片。 获准后，我们会安排适当的更换、补发或退款； 相关合理退货运费由 Growzlift 承担。

We do not provide change-of-mind refunds. An incorrect, transit-damaged or defective product must be reported within 7 days of receipt with order information, clear photographs and an unboxing video. Once approved, we will arrange an appropriate replacement, reshipment or refund, and Growzlift will bear the reasonable return-shipping cost.

获准退款由我们在批准后10个工作日内安排处理。 详细条件以 付款、退款与配送政策 为准。本条款不排除适用消费者法律赋予您的强制性权利。

We arrange an approved refund within 10 business days after approval. Detailed conditions are stated in our Payment, Refund & Delivery Policy . These Terms do not exclude mandatory rights available under applicable consumer law.

可接受的网站使用方式 / Acceptable Website Use

您不得利用网站或服务从事违法、欺诈、有害或侵权行为，包括：

• 冒充他人、提交虚假订单或未经授权使用付款方式；
• 上传恶意代码、干扰网站、安全系统或其他用户；
• 未经授权抓取、复制、转售或商业利用网站内容；
• 侵犯他人的隐私、知识产权或其他合法权利；
• 提交非法、诽谤、威胁、误导或有害内容。

You must not use the website or services for unlawful, fraudulent, harmful or infringing activity, including:

• impersonating another person, submitting a false order or using an unauthorised payment method;
• uploading malicious code or interfering with the website, security or other users;
• scraping, copying, reselling or commercially exploiting website content without permission;
• infringing another person's privacy, intellectual property or legal rights; or
• submitting unlawful, defamatory, threatening, misleading or harmful material.

顾客提交的资料与内容 / Customer Submissions

您保留自己提交的照片、记录、评价及其他内容的所有权。 您允许我们在提供服务、处理申请、维护记录及履行法律义务 所需范围内储存、复制及使用这些内容。

You retain ownership of photographs, records, reviews and other content you submit. You permit us to store, copy and use that content only as needed to provide services, handle claims, maintain records and meet legal obligations.

除非我们另行取得您的明确授权， 我们不会把可识别您或儿童身份的照片、成长记录、 评价或故事用于广告、公开见证或社交媒体宣传。 您保证有权提交相关内容，且内容准确并不侵犯他人权利。

We will not use identifiable photographs, growth records, reviews or stories concerning you or a child in advertising, public testimonials or social-media promotion unless we separately obtain your express permission. You confirm that you have authority to submit the content, that it is accurate and that it does not infringe another person's rights.

知识产权 / Intellectual Property

网站、品牌、商标、设计、文字、图片、影片、计划、 追踪工具及其他由 Growzlift 提供的材料， 均由我们或相关许可方拥有，并受知识产权法律保护。 除个人、非商业及获授权使用外， 未经书面许可不得复制、修改、分发、公开展示、 出售或制作衍生作品。

The website, brand, trademarks, designs, text, images, videos, programmes, tracking tools and other materials provided by Growzlift are owned by us or our licensors and protected by intellectual-property law. Except for authorised personal, non-commercial use, you may not copy, modify, distribute, publicly display, sell or create derivative works without written permission.

第三方服务与链接 / Third-Party Services & Links

网站可能使用或链接至 Stripe、WhatsApp、GoHighLevel、 Meta、Google、银行、快递及其他第三方服务。 这些第三方有各自的条款及隐私政策。 我们会对自己选择及管理服务商采取合理谨慎， 但不控制第三方平台持续可用性或其独立行为。

The website may use or link to third-party services such as Stripe, WhatsApp, GoHighLevel, Meta, Google, banks and couriers. These third parties have their own terms and privacy policies. We exercise reasonable care in selecting and managing providers, but do not control the continued availability of third-party platforms or their independent acts.

GrowzLift Customer Service Policy

English

At GrowzLift, we provide professional, personalised growth consultations built on mutual respect and trust.

We reserve the right to refuse or discontinue service if:

• Communication is abusive, threatening or disrespectful
• False or unsubstantiated allegations are made against us
• Confidential or proprietary information is requested beyond reasonable scope
• Continuing service poses risk to our staff, IP, or other customers

GrowzLift may decline to serve anyone without needing to justify the decision. Any unused fees will be refunded in full.

中文版

GrowzLift 致力于提供专业、安心的成长咨询服务， 重视建立在信任与尊重基础上的沟通。

如遇以下情况，本公司保留拒绝或终止服务的权利：

• 使用侮辱性、威胁性或不尊重的言语
• 对本公司作出未经证实或恶意的指控
• 要求提供超出合理范围的机密或商业资料
• 继续服务可能损害员工、知识产权或其他顾客权益

GrowzLift 保留拒绝向任何人士提供服务的权利，无需说明理由。 未使用的服务费用将全额退还。

免责声明与责任限制 / Disclaimers & Limitation of Liability

在法律允许的最大范围内， 网站及一般内容按“现状”和“可用”基础提供。 我们不保证网站始终不中断、无错误或完全安全。

To the fullest extent permitted by law, the website and general content are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free or completely secure.

在法律允许的最大范围内， 我们不对因无法合理预见、超出合理控制、顾客误用产品、 提供错误资料或未遵循标签和计划而产生的间接、 附带或后果性损失承担责任。 任何责任限制均不适用于欺诈、故意不当行为、人身伤害责任， 或法律禁止排除或限制的权利与责任。

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from matters not reasonably foreseeable, circumstances beyond our reasonable control, misuse of a product, incorrect customer data, or failure to follow the label and programme. No limitation applies to fraud, wilful misconduct, liability for personal injury, or a right or liability that the law does not permit us to exclude or limit.

个人资料 / Personal Data

我们会依据 隐私政策 处理个人资料。 家长或监护人提交儿童资料前， 应阅读该政策并确保拥有适当权限。

We process personal data in accordance with our Privacy Policy. A parent or guardian should read that Policy and ensure that they have proper authority before submitting a child's data.

适用法律与争议 / Governing Law & Disputes

本条款受马来西亚法律管辖。 出现争议时，请先联系我们，让双方尝试以善意方式解决。 如无法解决，争议由马来西亚有管辖权的法院处理； 但本条款不剥夺新加坡顾客或其他消费者 在其适用法律下不能被排除的强制性权利。

These Terms are governed by the laws of Malaysia. If a dispute arises, please contact us first so both parties can attempt to resolve it in good faith. If unresolved, the dispute will be subject to the jurisdiction of the competent courts of Malaysia; however, these Terms do not deprive Singapore customers or other consumers of mandatory rights that cannot be excluded under applicable law.

一般条款与更新 / General Terms & Updates

如本条款任何部分被裁定无效或不可执行， 其余部分仍继续有效。 我们未立即执行某项权利不代表放弃该权利。 未经我们书面同意，您不得转让本条款下的权利或义务。

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a right immediately is not a waiver of that right. You may not transfer your rights or obligations under these Terms without our written consent.

我们可不时更新本条款。 更新版本会发布在本页面并注明“最后更新”日期。 更新后继续使用网站或服务，即表示您接受更新条款； 但更新不会追溯减少已经成立订单的强制性权利。

We may update these Terms from time to time. The revised version will be posted on this page with a new “Last updated” date. Continued use after an update constitutes acceptance, but an update will not retrospectively reduce mandatory rights attached to an existing order.