GrowzLift Customer Policy
最后更新：2026年10月15日 | Last updated: 15 October 2026
GrowzLift 由 Herbhaven Sdn. Bhd.（注册号：1609225-A）经营， 营业地址为 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia。
GrowzLift is operated by Herbhaven Sdn. Bhd. (Registration No. 1609225-A), with its business address at 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia.
我们接受信用卡、FPX、银行转账及货到付款（COD）。 货到付款只限马来西亚指定地区，并须经 GrowzLift 确认。 新加坡订单不提供 COD。
We accept credit cards, FPX, bank transfers and Cash on Delivery (COD). COD is available only in selected areas within Malaysia and is subject to confirmation by GrowzLift. COD is not available for Singapore orders.
信用卡及 FPX 付款由 Stripe 等付款服务商安全处理。 GrowzLift 不会在自己的系统中储存完整的银行卡号码或安全码。 银行转账订单须待款项确认后才会处理。
Credit-card and FPX payments are securely processed by payment service providers such as Stripe. GrowzLift does not store complete payment-card numbers or security codes in its own systems. Bank-transfer orders will be processed after payment has been verified.
所有价格、运费、折扣及适用费用会在结账或订单确认时显示。 若付款失败、被撤销或被合理判定为未经授权， 我们可暂停或取消订单。
Prices, shipping charges, discounts and applicable fees will be shown at checkout or in the order confirmation. We may hold or cancel an order if payment fails, is reversed or is reasonably suspected to be unauthorised.
订单只有在付款成功或 COD 订单经 GrowzLift 确认后才算成立。 请确保姓名、电话号码及配送地址准确完整。 因顾客提供错误或不完整资料而产生的延误、重新配送费用或无法投递， 可能由顾客承担。
An order is confirmed only after successful payment or, for COD orders, confirmation by GrowzLift. Please ensure that your name, telephone number and delivery address are complete and accurate. Delays, redelivery fees or failed delivery caused by incorrect or incomplete customer information may be borne by the customer.
若产品缺货、价格或订单资料出现明显错误， 或我们无法履行订单，我们会联系您安排替代方案或退款。
If a product is unavailable, there is an obvious pricing or order error, or we cannot fulfil the order, we will contact you to arrange an alternative or a refund.
马来西亚及新加坡订单的预计配送时间统一为订单确认后的 3至7个工作日。 工作日不包括星期六、星期日及公共假期。
The estimated delivery time for Malaysia and Singapore orders is 3 to 7 business days after order confirmation. Business days exclude Saturdays, Sundays and public holidays.
配送时间仅为预计时间，可能因公共假期、恶劣天气、 海关检查、承运商延误、偏远地区或其他超出我们合理控制的情况而延长。 新加坡订单如产生进口税、关税或清关费用， 除结账页面另有说明外，由收件人承担。
Delivery times are estimates and may be extended by public holidays, severe weather, customs checks, courier delays, remote locations or circumstances beyond our reasonable control. Unless stated otherwise at checkout, the recipient is responsible for any import tax, duty or clearance fee imposed on a Singapore order.
订单寄出后，我们会在可用情况下提供追踪号码。 包裹显示送达但您未收到时，请尽快联系我们， 以便协助向快递公司查询。
Where available, tracking details will be provided after dispatch. If tracking shows that a parcel was delivered but you did not receive it, please contact us promptly so that we can assist with a courier enquiry.
除本政策列明的特定商业保障或依法享有的消费者权利外， 我们不接受因改变主意、不喜欢产品、误购或未按建议使用而提出的退款。 产品未开封并不自动代表符合退款资格； 所有申请仍须符合本政策所列条件。
Except for a specific commercial guarantee stated in this Policy or rights available under applicable consumer law, we do not provide refunds for change of mind, dislike of the product, accidental purchases or failure to use the product as recommended. An unopened product is not automatically eligible for a refund.
若您收到错误产品、包裹在运输中损坏或产品存在缺陷， 请在收货后 7天内 通过 WhatsApp 或 Email 联系我们，并提供：
If you receive an incorrect product, a parcel damaged in transit or a defective product, contact us by WhatsApp or email within 7 days of receipt and provide:
经核实后，我们会视情况安排更换、补发或退款。 属于寄错、运输损坏或产品缺陷的获准退货， 合理退货运费由 GrowzLift 承担。 请勿在未获得退货指示前自行寄回产品。
Once verified, we may arrange a replacement, reshipment or refund as appropriate. For an approved return involving an incorrect, transit-damaged or defective product, GrowzLift will bear the reasonable return-shipping cost. Do not return a product before receiving return instructions.
本保证只适用于以 RM499 购买的单一孩子声纹报告配套， 包含该孩子的睡眠健康报告、StressMap™ 压力指数分析， 以及一次45分钟线上双报告解读。 每个 RM499 配套只适用于 1位孩子。
This Guarantee applies only to the RM499 voice-report package for one child. The package includes that child's Sleep Wellness Report, StressMap™ analysis and one 45-minute online interpretation session. Each RM499 package is valid for one child only.
收到两份报告后，如果顾客认为报告对孩子的睡眠、 压力情况或日常观察没有实际参考价值， 可在收到两份报告后的 7个日历日内申请全额退款。 如顾客已预约线上解读，申请期限延长至该次解读完成后的 7个日历日，以较迟日期为准。 顾客无需先完成线上解读才可提出申请。
After receiving both reports, if the customer considers that they provide no practical reference for the child's sleep, stress or daily observation, the customer may request a full refund within 7 calendar days of receiving both reports. If an online interpretation session has been booked, the deadline is extended to 7 calendar days after that session is completed, whichever date is later. Completing the session is not a prerequisite for requesting a refund.
顾客无需提供医疗证明，也无需证明报告内容错误。 申请时只需明确表示报告对孩子没有参考价值， 并提供订单号码、购买人姓名及用于下单的联系电话， 供我们核对订单。
No medical evidence is required, and the customer does not need to prove that the report is incorrect. To apply, the customer only needs to state that the reports provided no useful reference and provide the order number, purchaser's name and telephone number used for the order so that we can verify the purchase.
RM499 声纹报告参考价值保证是本政策 「一般不接受改变主意退款」规则的特定例外， 并与任何成长计划或成长保障分开适用。
The RM499 Voice Report Reference-Value Guarantee is a specific exception to the general no-change-of-mind refund rule in this Policy and applies separately from any Growth Support programme or Growth Guarantee.
请通过本页列出的官方 WhatsApp 或 Email 提交申请。 我们只核对相关订单、付款、交付日期及是否已经退款， 不要求顾客解释或证明为什么报告没有参考价值。 每个订单仅退还一次该配套的实际付款金额。
Submit your request through the official WhatsApp or email listed on this page. We will verify only the relevant order, payment, delivery dates and whether a refund has already been issued. We will not ask the customer to explain or prove why the reports provided no useful reference. Each order is eligible for one refund of the amount actually paid for that package.
如 GrowzLift 无法按照双方确认的交付安排履行该配套， 顾客也可选择退款，而无需接受替代方案。
If GrowzLift cannot fulfil the package according to the delivery arrangements agreed with the customer, the customer may also choose a refund without having to accept an alternative.
核对订单及本部分列明的申请期限后， 我们将退还顾客为该 RM499 配套实际支付的金额， 不扣除报告制作费或已完成的解读服务费， 并按照本政策第8部分的退款处理方式办理。
After verifying the order and the claim period stated in this section, we will refund the amount actually paid for the RM499 package, without deducting report-production or completed interpretation fees, in accordance with the refund process in Section 8.
超过上述申请期限的个案不再适用本商业保证， 但本保证不会限制顾客依法享有的消费者权利。
Requests made outside the period stated above are not covered by this commercial Guarantee, but this Guarantee does not limit the customer's statutory consumer rights.
本部分的新申请期限仅适用于付款前已获清楚告知本条款的订单。 此前已购买的订单，仍按照顾客购买时已展示或书面确认的退款承诺处理， 不追溯追加新的限制条件。
The claim deadlines in this section apply only to orders for which these terms were clearly disclosed before payment. Earlier purchases remain subject to the refund promise displayed or confirmed in writing at the time of purchase; new restrictions will not be applied retrospectively.
本商业保障适用于3岁至18岁11个月的孩子。资格与周期根据填写的年龄及过去12个月身高增长资料自动分配。参加并完成对应计划后，若累计增长少于2.0cm，可按本政策申请退款。自动显示资格不等于已经购买计划，亦不构成医学诊断或身高预测。
This commercial Guarantee applies to children aged 3 years through 18 years 11 months. Eligibility and duration are assigned automatically from the age and past-12-month height-growth information provided. After joining and completing the applicable programme, participants with less than 2.0cm of total growth may claim a refund under this Policy. Displayed eligibility does not mean that a programme has been purchased and is not a medical diagnosis or height prediction.
GrowzLift 360-Day Growth Support 分为 4个90天阶段。 每个阶段持续使用 GrowzLift 4-in-1 Daily Growth Nutrition， 同时通过 GrowzLift 360 的记录与阶段Review， 逐步调整孩子可以改善的 Growth Pillars， 包括营养、睡眠、运动及日常生活节律等。 实际优先方向会根据孩子的情况调整。
GrowzLift 360-Day Growth Support consists of four 90-day stages. Each stage continues with GrowzLift 4-in-1 Daily Growth Nutrition, alongside tracking and scheduled reviews through GrowzLift 360. The programme progressively addresses modifiable Growth Pillars, including nutrition, sleep, physical activity and daily routines. Priorities are adjusted to the child's circumstances.
从日常体质相关观察、消化吸收、营养、 睡眠与生活节律着手建立成长基础。 营养支持重点： Gut & Nutritional Support / Coixara™。
Establish a foundation by reviewing everyday wellbeing, digestion, nutrition, sleep and daily routines. Nutritional support focus: Gut & Nutritional Support / Coixara™.
持续巩固基础，并根据孩子的成长记录与当前情况， 调整成长发育相关的支持方向。 营养支持重点： Growth Development / YGF-251。
Continue strengthening the foundation and refine growth-development support using the child's records and current circumstances. Nutritional support focus: Growth Development / YGF-251.
持续提供骨骼健康相关营养支持， 并巩固睡眠、运动、营养与日常习惯。 营养支持重点： Bone Health。
Continue nutritional support for bone health while reinforcing sleep, physical activity, nutrition and daily habits. Nutritional support focus: Bone Health.
重新检视10大 Growth Pillars、Growth Velocity 及目前成长阶段相关资料， 稳定已经建立的成长条件，并调整后续方向。 营养支持重点： Immune Support 与整体营养健康。
Revisit the 10 Growth Pillars, growth velocity and available growth-stage information. Maintain established habits and refine the next steps. Nutritional support focus: Immune Support and overall nutritional wellbeing.
360天是整体支持路线。 顾客实际购买的产品数量、支持期限与服务， 以结账页面及书面订单确认为准。 购买90天或180天配套，不会自动获得完整360天的产品或服务， 也不代表必须购买后续阶段才能申请已确认保障的退款。
The 360 days describe the overall support pathway. Product quantities, the purchased support period and included services are defined by the checkout page and written order confirmation. Purchasing a 90-day or 180-day package does not automatically include 360 days of products or services. Purchasing later stages is not a condition for claiming under an already confirmed Guarantee.
完成官方 Growth360成长小测试后，系统按以下规则显示保证资格与周期：
After completing the official Growth360 quiz, the system displays eligibility and duration using the following rules:
左右滑动查看完整表格 / Swipe horizontally to view the full table.
| 年龄 / Age | 过去12个月增长 / Growth in the past 12 months | 保证资格与周期 / Eligibility and duration |
|---|---|---|
| 3–14岁 Ages 3–14 | 4.0cm或以上，包括刚好4.0cm At least 4.0cm, including exactly 4.0cm | ✅ 符合90天长高2cm保证资格 Eligible for the 90-day, 2cm Growth Guarantee |
| 3–14岁 Ages 3–14 | 低于4.0cm Below 4.0cm | ✅ 符合180天长高2cm保证资格 Eligible for the 180-day, 2cm Growth Guarantee |
| 3–14岁 Ages 3–14 | 未提供过去一年记录，或选择不确定 Past-year records not provided, or growth is uncertain | ✅ 符合180天长高2cm保证资格 Eligible for the 180-day, 2cm Growth Guarantee |
| 15–18岁 Ages 15–18 | 不论已知增长数值，或资料未知 Regardless of the reported growth amount or missing records | ✅ 符合180天长高2cm保证资格 Eligible for the 180-day, 2cm Growth Guarantee |
| 未满3岁／已满19岁 Under 3 / aged 19 or above | 不适用 Not applicable | 不符合本成长保证年龄范围 Outside this Growth Guarantee's age range |
180天方案的保证标准是整个180天累计增长2.0cm，不是每90天各增长2.0cm。分两个周期进行跟进，不会在Day 90重新开始计算。
The 180-day Guarantee covers 2.0cm of total growth across the full 180 days, not 2.0cm in each 90-day cycle. Follow-up is organised in two cycles, without restarting the Guarantee at Day 90.
3–14岁指满3岁至未满15岁；15–18岁指满15岁至未满19岁。年龄及过去一年增长以完成相关计划购买前的有效评估资料为准。已购买并记录的保障周期，不因生日、后续Review或后续成长速度变化而重新分配。
Ages 3–14 means from the third birthday until before the fifteenth birthday; ages 15–18 means from the fifteenth birthday until before the nineteenth birthday. Age and past-year growth are taken from the valid assessment completed before purchasing the relevant programme. Once purchased and recorded, the Guarantee period is not reassigned because of a birthday, later review or subsequent changes in growth velocity.
如同时提供当前身高与一年前身高，系统以两者差值计算过去12个月增长；未提供一年前身高时，使用顾客填写的过去12个月增长数值。未提供或不确定的增长不会按0cm处理，但会分配180天方案。4cm门槛是GrowzLift的商业方案分配规则，不是医学正常或异常的判断标准。
When both current height and height one year ago are provided, their difference determines past-12-month growth. Otherwise, the customer's stated past-year growth is used. Missing or uncertain growth is not treated as 0cm but is assigned to the 180-day plan. The 4cm threshold is a commercial programme-allocation rule, not a medical threshold for normal or abnormal growth.
初潮／变声时间、身高百分位或遗传身高参考，不会单独取消按上述规则获得的商业保证资格。顾客须如实填写；如发现资料存在实质错误，可核对并在付款前更正。未知记录本身不会导致不符合资格，也不要求补交原本不存在的一年前身高记录。付款后不会仅因孩子成长缓慢、已初潮或已变声较久而撤销已获得的保障。
Time since menstruation or voice change, height percentile and parental-height references do not independently cancel commercial eligibility under these rules. Information must be truthful; material errors may be checked and corrected before payment. Missing historical records alone do not make a child ineligible, and customers do not have to produce a one-year-old measurement that does not exist. After payment, existing coverage will not be withdrawn merely because growth is slow or menstruation or voice change began some time ago.
2cm是相应90天或180天计划的保证标准，并不是一年成长的上限。成长需要持续记录，实际增长因孩子的年龄、发育阶段及个人情况而异。本政策不承诺固定年度增长，也不能将90天或180天保证倍数换算成一年保证增长。
2cm is the Guarantee threshold for the applicable 90-day or 180-day programme, not a yearly growth limit.Growth needs ongoing tracking and varies with age, developmental stage and individual circumstances. This Policy does not promise a fixed annual increase, and the 90-day or 180-day Guarantee cannot be multiplied into an annual growth promise.
官方Quiz结果及其Assessment ID可作为自动资格记录；顾客无需另获顾问的“资格批准”。购买前，结账页面或订单资料应列明适用孩子、对应90天或180天计划、产品数量、支持期限、Day 0安排、保证标准、执行与测量要求、申请期限及受保障的实际付款金额。
The official quiz result and its Assessment ID may serve as the automatic eligibility record. Separate advisor approval of eligibility is not required. Before purchase, the checkout page or order information should identify the participant, applicable 90-day or 180-day programme, product quantities, support period, Day 0 arrangements, Guarantee threshold, participation and measurement requirements, claim deadline and covered amount actually paid.
自动符合资格不代表免费获得产品或服务。必须购买与系统分配周期对应的计划并完成要求，才能按该周期申请退款。订单范围及付款核对用于确认购买内容，不是再次人工审核孩子的成长保证资格。顾客遗失结果截图时，可用下单电话或Assessment ID协助找回已保存记录，不会仅因没有截图而取消资格。
Automatic eligibility does not provide free products or services. The customer must purchase the programme corresponding to the assigned duration and complete its requirements to claim under that period. Order and payment checks confirm purchased coverage; they are not a second manual review of the child's eligibility. If a result screenshot is lost, saved records may be retrieved using the order telephone number or Assessment ID; absence of a screenshot alone does not cancel eligibility.
符合资格的参与者完成系统自动分配且已购买的90天或180天计划后， 按下述统一测量方式比较 Day 0 与 Day 90 或 Day 180， 若实际累计身高增长少于2.0cm， 可按本条款申请退还符合保障的计划实际付款金额。
After completing the automatically assigned and purchased 90-day or 180-day programme, an eligible participant may claim a refund of the amount actually paid for the covered programme under these terms if total height growth from Day 0 to Day 90 or Day 180 is less than 2.0cm, measured using the protocol below.
180天保障为整个180天累计增长2.0cm， 不是每90天增长2.0cm。 360天支持路线不代表每个阶段均保证增长2.0cm， 也不构成360天累计增长8.0cm的承诺。
The 180-day threshold is 2.0cm in total over the full 180 days, not 2.0cm in each 90-day period. The 360-day support pathway does not guarantee 2.0cm in every stage or promise 8.0cm of total growth over 360 days.
获得保障资格后，须在双方确认的计划开始时建立 Day 0标准身高基准， 作为 Day 90 / Day 180 比较的起点。 Day 0 是相应保障计划的开始基准， 不会因为第一个90天阶段以建立基础为重点， 而延后至第二阶段才开始计算。
After eligibility is confirmed, a standard Day 0 height baseline must be established at the agreed start of the covered programme. This is the starting point for comparison at Day 90 / Day 180. The Guarantee does not start only in the second stage because the first 90-day stage focuses on building a foundation.
本保障适用于已确认的成长支持计划。 符合保障资格的顾客应合理参与相应90天或180天计划，包括：
偶尔漏掉单次记录或个别执行日， 不会自动令顾客失去保障资格。 本保障不要求孩子在所有Growth Pillars都达到满分， 也不要求每个家庭执行完全相同的生活作息。 我们会合理考虑整体计划参与情况， 不会使用不合理或几乎无法满足的条件拒绝保障申请。
Eligible customers should reasonably participate in the confirmed 90-day or 180-day programme by following product and programme guidance, maintaining the required growth records, participating in the Day 30 and Day 60 reviews (plus Day 90, Day 120 and Day 150 for the 180-day programme), providing reasonably required updates, and completing the final standard height measurement. An occasional missed entry or isolated missed day does not automatically cancel eligibility. Perfect scores across all Growth Pillars or identical routines for every family are not required. Overall participation will be considered reasonably; unreasonable or practically impossible conditions will not be used to reject a claim.
阶段Review用于检查执行情况、成长记录、 睡眠、营养、运动及其他相关资料， 并调整后续优先方向。 暂时没有明显身高变化，不代表保障已经成功或失败， 也不代表应该自行增加产品使用量。
Scheduled reviews examine programme participation, growth records, sleep, nutrition, physical activity and other relevant information to refine priorities. A lack of obvious height change at an interim review does not determine whether the Guarantee has been achieved or failed, and is not a reason to increase product intake independently.
已按自动资格规则购买的保障， 不会因为中途Review、支持重点调整或后续续购， 被临时取消、重设Day 0或延长至360天才可申请退款。 对180天保障而言，Day 90是中途追踪节点； 对90天保障而言，Day 90是相应结果确认节点。
A Guarantee purchased under the automatic eligibility rules will not be cancelled, have its Day 0 reset, or be extended to 360 days because of an interim review, a change in support priorities or a later purchase. Day 90 is an interim review for a 180-day Guarantee, and the outcome review point for a 90-day Guarantee.
最终测量应按照与Day 0相同的方式， 在相应保障周期结束附近完成。 为配合合理的测量与时间安排，可在以下窗口内完成：
Complete the final measurement around the end of the covered period using the same protocol as Day 0. To accommodate reasonable measurement and scheduling needs, the final measurement may be completed within Day 88–95 for the 90-day Guarantee or Day 178–185 for the 180-day Guarantee.
累计增长以最终标准身高减去Day 0标准身高计算。 如累计增长达到2.0cm或以上， 视为达到本商业保障的结果标准。 如累计增长少于2.0cm， 且符合购买前确认的保障条件， 则符合本保障的身高结果退款条件。
Total growth is calculated as the final standard height minus the Day 0 standard height. Growth of 2.0cm or more meets the outcome threshold under this commercial Guarantee. Growth of less than 2.0cm, together with satisfaction of the terms confirmed before purchase, meets the height-outcome requirement for a refund.
若符合资格的参与者在相应保障周期结束时累计增长少于2.0cm， 请在上述测量窗口内完成最终测量， 并于最终测量完成后的7个日历日内， 通过本页列出的官方WhatsApp或Email提交申请。
为核对申请，我们可能要求：
If an eligible participant records less than 2.0cm of total growth at the end of the covered period, complete the final measurement within the window above and submit a claim through the official WhatsApp or email listed on this page within 7 calendar days of that measurement. We may verify order and participant details, the automatic eligibility record and corresponding order information, the Day 0 baseline, the relevant tracking and review records, and the final Day 90 / Day 180 measurement.
经批准的成长保障退款，将退还顾客为 按自动资格规则适用且已购买的指定90天或180天计划／配套 实际支付的金额 。 该配套内已包含的GrowzLift阶段Review、 App使用及成长支持，不会在申请退款时另行估价扣除。 如使用折扣或优惠券，退款以实际付款金额为准， 不按原价或宣传参考价值计算。
An approved claim will refund the amount actually paid for the specific qualifying 90-day or 180-day programme or package purchased under the automatic eligibility rules . Included GrowzLift reviews, App access and growth support will not be separately valued and deducted when a claim is made. Where a discount or voucher was used, the refund is based on the actual payment, not the original price or advertised reference value.
单独购买的其他产品、后续续购阶段、 RM499声纹报告配套，以及在付款前已另行列明的 独立第三方服务与配送费用， 不自动属于本成长保障退款范围。 如结账页面、书面确认或适用法律另有规定， 则按相应规定处理。
Other separately purchased products, later-stage purchases, the RM499 voice-report package, and independent third-party services or delivery charges separately itemised before payment are not automatically covered by this Growth Guarantee. Any different coverage stated at checkout, confirmed in writing or required by applicable law will apply.
退款范围与金额应在付款前明确告知， 不会在顾客申请退款时才新增服务费、处理费 或其他原本未披露的扣款。 同一笔符合保障的付款金额仅退还一次。
The refund scope and amount must be disclosed before payment. New service fees, processing fees or other previously undisclosed deductions will not be introduced when a claim is made. The same covered payment may be refunded only once.
每次购买的支持期限与保障范围以该次付款前的书面确认为准。 首次购买获得的保障，不会自动延伸至后续续购； 后续阶段如提供保障，须在该次付款前另行书面确认。 续购不会取消、延后或重置先前订单已经获得的保障。
The support period and Guarantee coverage for each purchase are defined by its written pre-payment confirmation. A Guarantee granted for the initial purchase does not automatically extend to renewals. Any Guarantee for a later stage requires separate written confirmation before that payment. A renewal will not cancel, postpone or reset coverage already granted for an earlier order.
系统分配180天方案时，必须完成两个90天周期，不能仅完成第一个90天就按180天保证申请退款。180天计划可一次购买，也可按付款前已列明的两期90天安排购买；受保障的金额为该已约定180天计划实际支付的两期合计金额。两个周期使用同一Day 0，不能在第二周期重置。
For an assigned 180-day plan, both 90-day cycles must be completed; completing the first cycle alone does not qualify for a claim under the 180-day Guarantee. The plan may be purchased together or as two 90-day stages disclosed before the initial payment. The covered amount is the total actually paid for both stages of that agreed 180-day plan. Both cycles share one Day 0, which is not reset for the second cycle.
系统分配180天方案，但顾客只选择购买独立90天产品或服务、未购买或完成对应180天计划时，不自动获得90天2cm保证。购买前必须清楚说明所选订单是否对应系统分配计划。超过原90天／180天保障期限的独立续购，不自动延长或重置原保障；若后续另设保证，须另行清楚列明。
If the system assigns 180 days but the customer purchases only an independent 90-day product or service without purchasing or completing the corresponding 180-day plan, a 90-day 2cm Guarantee is not automatically substituted. Whether the selected order corresponds to the assigned plan must be made clear before payment. Independent renewals beyond the original covered period do not automatically extend or reset that Guarantee; any separate later guarantee must be expressly stated.
如资料不足、长期成长趋势不清楚， 或出现持续体重下降、长期成长停滞、 明显睡眠呼吸问题或其他需要进一步关注的情况， GrowzLift可能建议先补充资料或咨询注册医生、 合格医疗专业人员或其他适当专业人士， 再决定后续计划。
Where information is insufficient, the long-term growth pattern is unclear, or concerns include persistent weight loss, prolonged limited growth, significant sleep or breathing problems, or other matters requiring further attention, GrowzLift may recommend obtaining additional information or consulting a registered doctor, qualified healthcare professional or other appropriate professional before selecting the next programme.
建议补充资料或寻求医疗意见，不等于仅凭该建议取消按本政策已经获得的商业保障。营养支持与退款安排不能代替必要的医疗评估，也不应延误就医。
A recommendation to obtain more information or medical advice does not, by itself, cancel commercial coverage already granted under this Policy. Nutritional support and refund arrangements do not replace necessary medical assessment or justify delaying care.
本更新政策仅适用于付款前已获清楚告知本条款的新订单。 对于此前已购买，并在购买时获得 90天或180天成长退款保障的顾客， GrowzLift会按照购买时已展示或书面确认的承诺处理。
新的360天路线、资格筛选、续购或退款范围规则， 不会被追溯用于取消、延长或缩减旧客户已经获得的保障。 旧客户不会因本次政策更新而被要求补做 原本购买前未要求的资格评估。
This updated Policy applies only to new orders for which these terms were clearly disclosed before payment. Earlier customers who received a 90-day or 180-day Growth Refund Guarantee remain subject to the promise displayed or confirmed in writing at the time of purchase. The new 360-day pathway, eligibility, renewal or refund-scope rules will not be applied retrospectively to cancel, extend or reduce existing coverage. Earlier customers will not be required to complete an eligibility assessment that was not required before their original purchase.
获准退款将在批准后的 10个工作日内 由我们安排处理，通常退回原付款方式。 银行或付款服务商可能需要额外时间将款项显示在您的账户。 银行转账或COD订单可能需要您提供有效的银行账户资料。
An approved refund will be arranged by us within 10 business days after approval and will generally be returned to the original payment method. Your bank or payment provider may require additional time to reflect the funds in your account. For bank-transfer or COD orders, valid bank-account details may be required.
除寄错、运输损坏或产品缺陷外， 其他经特别批准的实体产品退货， 其退货运费可能由顾客承担。 依法不能排除的消费者权利不受本政策限制。
Except for incorrect, transit-damaged or defective products, the customer may be responsible for return-shipping costs for other specially approved physical-product returns. Nothing in this Policy limits consumer rights that cannot lawfully be excluded.
WhatsApp： +60 10-888 3226
Email： [email protected]
客服时间：星期一至星期五，上午10时至下午6时 （马来西亚时间，公共假期除外）
Support hours: Monday to Friday, 10:00am to 6:00pm Malaysia Time, excluding public holidays.