付款、退款与配送政策
Payment, Refund & Delivery Policy

经营主体 / Business Operator

Growzlift 由 Herbhaven Sdn. Bhd.（注册号：1609225-A）经营， 营业地址为 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia。

Growzlift is operated by Herbhaven Sdn. Bhd. (Registration No. 1609225-A), with its business address at 33-3A, Jln SS23/15, Taman Sea, 47400 Petaling Jaya, Selangor, Malaysia.

付款方式 / Payment Methods

我们接受信用卡、FPX、银行转账及货到付款（COD）。 货到付款只限马来西亚指定地区，并须经 Growzlift 确认。 新加坡订单不提供 COD。

We accept credit cards, FPX, bank transfers and Cash on Delivery (COD). COD is available only in selected areas within Malaysia and is subject to confirmation by Growzlift. COD is not available for Singapore orders.

信用卡及 FPX 付款由 Stripe 等付款服务商安全处理。 Growzlift 不会在自己的系统中储存完整的银行卡号码或安全码。 银行转账订单须待款项确认后才会处理。

Credit-card and FPX payments are securely processed by payment service providers such as Stripe. Growzlift does not store complete payment-card numbers or security codes in its own systems. Bank-transfer orders will be processed after payment has been verified.

所有价格、运费、折扣及适用费用会在结账或订单确认时显示。 若付款失败、被撤销或被判定为未经授权，我们可暂停或取消订单。

Prices, shipping charges, discounts and applicable fees will be shown at checkout or in the order confirmation. We may hold or cancel an order if payment fails, is reversed or is reasonably suspected to be unauthorised.

订单确认 / Order Confirmation

订单只有在付款成功或 COD 订单经 Growzlift 确认后才算成立。 请确保姓名、电话号码及配送地址准确完整。 因顾客提供错误或不完整资料而产生的延误、重新配送费用或无法投递， 可能由顾客承担。

An order is confirmed only after successful payment or, for COD orders, confirmation by Growzlift. Please ensure that your name, telephone number and delivery address are complete and accurate. Delays, redelivery fees or failed delivery caused by incorrect or incomplete customer information may be borne by the customer.

若产品缺货、价格或订单资料出现明显错误，或我们无法履行订单， 我们会联系您安排替代方案或退款。

If a product is unavailable, there is an obvious pricing or order error, or we cannot fulfil the order, we will contact you to arrange an alternative or a refund.

配送政策 / Delivery Policy

马来西亚及新加坡订单的预计配送时间统一为订单确认后的 3至7个工作日。 工作日不包括星期六、星期日及公共假期。

The estimated delivery time for Malaysia and Singapore orders is 3 to 7 business days after order confirmation. Business days exclude Saturdays, Sundays and public holidays.

配送时间仅为预计时间，可能因公共假期、恶劣天气、海关检查、 承运商延误、偏远地区或其他超出我们合理控制的情况而延长。 新加坡订单如产生进口税、关税或清关费用，除结账页面另有说明外， 由收件人承担。

Delivery times are estimates and may be extended by public holidays, severe weather, customs checks, courier delays, remote locations or circumstances beyond our reasonable control. Unless stated otherwise at checkout, the recipient is responsible for any import tax, duty or clearance fee imposed on a Singapore order.

订单寄出后，我们会在可用情况下提供追踪号码。 包裹显示送达但您未收到时，请尽快联系我们， 以便协助向快递公司查询。

Where available, tracking details will be provided after dispatch. If tracking shows that a parcel was delivered but you did not receive it, please contact us promptly so that we can assist with a courier enquiry.

一般退货与退款 / General Returns & Refunds

不接受改变主意退款 / No change-of-mind refunds

我们不接受因改变主意、不喜欢产品、误购或未按建议使用而提出的退款。 产品未开封并不自动代表符合退款资格； 所有申请仍须符合本政策所列条件并经 Growzlift 批准。

We do not provide refunds for change of mind, dislike of the product, accidental purchases or failure to use the product as recommended. An unopened product is not automatically eligible for a refund; every request must meet this Policy and be approved by Growzlift.

寄错、运输损坏或产品缺陷 / Incorrect, damaged or defective products

若您收到错误产品、包裹在运输中损坏或产品存在缺陷， 请在收货后 7天内通过 WhatsApp 或 Email 联系我们，并提供：

• 订单号码、购买人姓名及联系电话；
• 产品、外包装、快递标签及问题位置的清晰照片；
• 开箱影片及我们为核实个案而合理要求的其他资料。

If you receive an incorrect product, a parcel damaged in transit or a defective product, contact us by WhatsApp or email within 7 days of receipt and provide:

• the order number, purchaser's name and contact number;
• clear photographs of the product, external packaging, courier label and affected area; and
• an unboxing video and any other information reasonably required to verify the claim.

经核实后，我们会视情况安排更换、补发或退款。 属于寄错、运输损坏或产品缺陷的获准退货， 合理退货运费由 Growzlift 承担。 请勿在未获得退货指示前自行寄回产品。

Once verified, we may arrange a replacement, reshipment or refund as appropriate. For an approved return involving an incorrect, transit-damaged or defective product, Growzlift will bear the reasonable return-shipping cost. Do not return a product before receiving return instructions.

评估制90天成长保证 / Assessment-Based 90-Day Growth Guarantee

如符合资格的参与者在相关90天计划期内未成长至少2cm， 并且以上所有条件均已满足，请在计划完成后 7天内联系我们提交申请。 我们会核对预先发出的适用确认、成长追踪记录、 身高测量资料及相关订单资料。 获准后，将退还符合资格的 Growzlift 产品购买金额。

If an eligible participant has not grown by at least 2cm during the relevant 90-day programme period and all conditions above have been met, contact us within 7 days after completing the programme. We will review the prior eligibility confirmation, growth-tracking record, height measurements and relevant order information. Once approved, the purchase amount paid for the qualifying Growzlift product will be refunded.

Growzlift 不会在顾客完成计划后追溯改变已经书面确认的保证资格， 除非顾客所提供的评估、执行或测量资料不完整、不准确或具有误导性。

Growzlift will not retrospectively change a participant's written guarantee eligibility after completion of the programme, unless the assessment, compliance or measurement information supplied was incomplete, inaccurate or misleading.

本保证不构成对每位参与者结果的无条件承诺。 成长会受到年龄、遗传、青春期阶段、营养、睡眠、 健康状况及其他个人因素影响。 本商业保证不会限制顾客依法享有的消费者权利。

This Guarantee is not an unconditional promise of the same result for every participant. Growth may be affected by age, genetics, puberty stage, nutrition, sleep, health and other individual factors. This commercial Guarantee does not limit the customer's statutory consumer rights.

退款处理 / Refund Processing

获准退款将在批准后的 10个工作日内 由我们安排处理，通常退回原付款方式。 银行或付款服务商可能需要额外时间将款项显示在您的账户。 银行转账或 COD 订单可能需要您提供有效的银行账户资料。

An approved refund will be arranged by us within 10 business days after approval and will generally be returned to the original payment method. Your bank or payment provider may require additional time to reflect the funds in your account. For bank-transfer or COD orders, valid bank-account details may be required.

除寄错、运输损坏或产品缺陷外， 其他经特别批准的退货，其退货运费由顾客承担。 依法不能排除的消费者权利不受本政策限制。

Except for incorrect, transit-damaged or defective products, the customer bears the return-shipping cost for any other specially approved return. Nothing in this Policy limits consumer rights that cannot lawfully be excluded.